2 posts tagged with "Bureaucracy"

A tale of how a $340.96 invoice spawned an $8.2 million corporate initiative, 42 consultants, and the birth of an entire industry dedicated to solving a problem that didn't exist

When Sarah from Accounting needed to update a single cell in a shared spreadsheet—a task that would take approximately 45 seconds—she didn't realize she was about to enter a bureaucratic device so exquisitely designed that the harder she struggled, the more it would hurt.